Sherlock・Hidden Object・Match 3
Please review the known issues below and mark all of the issues that you are currently experiencing. If your issue is not listed, please use the button at the bottom of the list to create a new support ticket.
Fixed - My game freezes as soon as I finish playing a level in the latest 1.42.4200 update - Microsoft has fixed the problem. In order to get the fix, install the newest 123.0.2420.65 Microsoft Edge WebView2 Runtime version via Check for updates option in the Windows Update center. Even if there are no updates available under Windows Update at the moment, they may still apply after you restart your device. Or you can install the update for Microsoft Edge WebView2 Runtime manually. More details at support.g5.com.
- Status:
- Fixed
- Players experiencing this issue:
- 45
- Resolution Expected:
- 28/Mar/2024
- First Reported:
- 25/Mar/2024
Fixed - When trying to launch the game on my PC, I get a black or blue screen and the game freezes - Microsoft has fixed the problem. In order to get the fix, install the newest 123.0.2420.65 Microsoft Edge WebView2 Runtime version via Check for updates option in the Windows Update center. Even if there are no updates available under Windows Update at the moment, they may still apply after you restart your device. Or you can install the update for Microsoft Edge WebView2 Runtime manually. More details at support.g5.com.
- Status:
- Fixed
- Players experiencing this issue:
- 626
- Resolution Expected:
- 28/Mar/2024
- First Reported:
- 23/Mar/2024
When sending gifts to my friends, the items in the list appear in one row instead of two rows - This game behavior is now correct, and the list is supposed to be displayed as one row. We appreciate your understanding and your overall interest in our game!
- Status:
- Fixed
- Players experiencing this issue:
- 80
- Resolution Expected:
- Expected behaviour
- First Reported:
- 08/Mar/2024
The Monthly Calendar doesn't appear in my game starting from the 1.40.4001 update - Starting from April 1st, the Monthly Calendar will become available in your game again. In order to receive it, please make sure that your game is updated to the latest 1.42.4200 version.
- Status:
- Fixed
- Players experiencing this issue:
- 398
- Resolution Expected:
- 01/Apr/2024
- First Reported:
- 01/Feb/2024
I can't change modes using my coins - The option of changing modes using coins is no longer available after the 1.39.3900 update.
- Status:
- Fixed
- Players experiencing this issue:
- 983
- Resolution Expected:
- Expected behaviour
- First Reported:
- 27/Dec/2023
Some locations are unresponsive when I click on them - Try reinstalling the game (only if you remember your credentials or you have linked your G5 Friends account to an e-mail address). If the problem persists, please contact us at support@g5.com with the detailed description of the problem.
- Status:
- Investigating
- Players experiencing this issue:
- 154
- Resolution Expected:
- 30/Apr/2024
- First Reported:
- 16/Jul/2023