Support

When I try to complete the goals of the mini-event, my progress is not being credited to the mini-event statistics - Write us back at support@g5e.com and provide more details on the issue along with your G5 Friends login.

Status:
Investigating
Players experiencing this issue:
253
Resolution Expected:
03/Nov/2021
First Reported:
19/Jun/2021

The timer of my totems does not recharge when I am out of the game - Write us back at support@g5e.com and provide more details on the issue along with your G5 Friends login.

Status:
Investigating
Players experiencing this issue:
179
Resolution Expected:
03/Nov/2021
First Reported:
14/Aug/2021

I have not received a reward for the Detective Contest I won - Write us back at support@g5e.com and provide more details on the issue along with your G5 Friends login.

Status:
Investigating
Players experiencing this issue:
98
Resolution Expected:
03/Nov/2021
First Reported:
16/Aug/2021

My progress in Detective Contest has been reset - Write us back at support@g5e.com and provide more details on the issue along with your G5 Friends login.

Status:
Investigating
Players experiencing this issue:
41
Resolution Expected:
03/Nov/2021
First Reported:
30/Aug/2021

The Darkness Tokens needed to complete a daily task do not appear in the Halls of Samhain location - Write us back at support@g5e.com and provide more details on the issue along with your G5 Friends login.

Status:
Investigating
Players experiencing this issue:
21
Resolution Expected:
03/Nov/2021
First Reported:
05/Oct/2021

I do not receive rewards for completing Snowy Cat's mini-game - Write us back at support@g5e.com and provide more details on the issue along with your G5 Friends login.

Status:
Investigating
Players experiencing this issue:
12
Resolution Expected:
03/Nov/2021
First Reported:
08/Oct/2021

When playing mini-games, certain cells don't get filled in and the game freezes.

Status:
Working on a Fix
Players experiencing this issue:
309
Resolution Expected:
03/Nov/2021
First Reported:
30/Apr/2021

Updated Invisible Ink Mode - We reduced the number of items to be found within 60 seconds in this mode to make it more dynamic and exciting.

Status:
Fixed
Players experiencing this issue:
161
Resolution Expected:
Expected behavior
First Reported:
20/Jun/2021
Detailed Game FAQ My issue is not listed. Create a new ticket.
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