Support

Fixed - I'm getting an error when trying to log into my G5 Friends account - This was a temporary issue that has been isolated and fixed. Please make sure you have a stable internet connection and launch the game. You will need to restart the app to ensure optimal performance.

Status:
Fixed
Players experiencing this issue:
69
Resolution Expected:
19/Sep/2023
First Reported:
15/Sep/2023

Fixed - My game freezes on the Artifact Hunt pop-up window and I can not claim my rewards. - We are happy to report that we’ve fixed this issue. Please visit your app store to download the 1.62.6202 update with the fix. If the problem persists after updating your game app, please let us know.

Status:
Fixed
Players experiencing this issue:
261
Resolution Expected:
13/Sep/2023
First Reported:
11/Sep/2023

My game progress was reset - Contact our Support Team at support@g5e.com and provide more details on the issue, as well as your G5 Friends Login and IDFA number. After that, please don't launch the game until our support specialists notify you.

Status:
Investigating
Players experiencing this issue:
1035
Resolution Expected:
09/Oct/2023
First Reported:
04/Feb/2023

I updated my game and get the “Content is in download queue” error - Try to free about 3 GB of storage on your device and check your Internet connection. If the issue persists, write us back at support@g5e.com and provide more details on the issue and your G5 Friends login.

Status:
Investigating
Players experiencing this issue:
1227
Resolution Expected:
09/Oct/2023
First Reported:
27/May/2022
Detailed Game FAQ My issue is not listed. Create a new ticket.

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