Hidden City®: Hidden Object & Mystery Games
Please review the known issues below and mark all of the issues that you are currently experiencing. If your issue is not listed, please use the button at the bottom of the list to create a new support ticket.
When I try to complete the goals of the mini-event, my progress is not being credited to the mini-event statistics - Write us back at support@g5e.com and provide more details on the issue along with your G5 Friends login.
- Status:
- Investigating
- Players experiencing this issue:
- 253
- Resolution Expected:
- 03/Nov/2021
- First Reported:
- 19/Jun/2021
The timer of my totems does not recharge when I am out of the game - Write us back at support@g5e.com and provide more details on the issue along with your G5 Friends login.
- Status:
- Investigating
- Players experiencing this issue:
- 179
- Resolution Expected:
- 03/Nov/2021
- First Reported:
- 14/Aug/2021
I have not received a reward for the Detective Contest I won - Write us back at support@g5e.com and provide more details on the issue along with your G5 Friends login.
- Status:
- Investigating
- Players experiencing this issue:
- 98
- Resolution Expected:
- 03/Nov/2021
- First Reported:
- 16/Aug/2021
My progress in Detective Contest has been reset - Write us back at support@g5e.com and provide more details on the issue along with your G5 Friends login.
- Status:
- Investigating
- Players experiencing this issue:
- 41
- Resolution Expected:
- 03/Nov/2021
- First Reported:
- 30/Aug/2021
The Darkness Tokens needed to complete a daily task do not appear in the Halls of Samhain location - Write us back at support@g5e.com and provide more details on the issue along with your G5 Friends login.
- Status:
- Investigating
- Players experiencing this issue:
- 21
- Resolution Expected:
- 03/Nov/2021
- First Reported:
- 05/Oct/2021
I do not receive rewards for completing Snowy Cat's mini-game - Write us back at support@g5e.com and provide more details on the issue along with your G5 Friends login.
- Status:
- Investigating
- Players experiencing this issue:
- 12
- Resolution Expected:
- 03/Nov/2021
- First Reported:
- 08/Oct/2021
When playing mini-games, certain cells don't get filled in and the game freezes.
- Status:
- Working on a Fix
- Players experiencing this issue:
- 309
- Resolution Expected:
- 03/Nov/2021
- First Reported:
- 30/Apr/2021
Updated Invisible Ink Mode - We reduced the number of items to be found within 60 seconds in this mode to make it more dynamic and exciting.
- Status:
- Fixed
- Players experiencing this issue:
- 161
- Resolution Expected:
- Expected behavior
- First Reported:
- 20/Jun/2021