Hidden City®: Hidden Objects & Pictures
Please review the known issues below and mark all of the issues that you are currently experiencing. If your issue is not listed, please use the button at the bottom of the list to create a new support ticket.
My game progress was reset after updating the app to the 1.54.5401 version - Contact our Support Team at support@g5e.com and provide more details on the issue, as well as your G5 Friends Login and IDFA number. After that, please don't launch the game until our support specialists notify you.
- Status:
- Investigating
- Players experiencing this issue:
- 24
- Resolution Expected:
- 07/Feb/2023
- First Reported:
- 04/Feb/2023
Fixed - The download of the new 1.54.5400 game update is stuck at 98% - We’re happy to report that we’ve fixed this issue in the new 1.54.5401 update of the Hidden City game, which is now available for download at your preferred app store.
- Status:
- Fixed
- Players experiencing this issue:
- 310
- Resolution Expected:
- 01/Feb/2023
- First Reported:
- 31/Jan/2023
Mini-event hasn't appeared in my game - Write us back at support@g5e.com and provide more details on the issue along with your G5 Friends login.
- Status:
- Investigating
- Players experiencing this issue:
- 528
- Resolution Expected:
- 28/Feb/2023
- First Reported:
- 09/Nov/2022
I updated my game and get the “Content is in download queue” error - Try to free about 3 GB of storage on your device and check your Internet connection. If the issue persists, write us back at support@g5e.com and provide more details on the issue and your G5 Friends login.
- Status:
- Investigating
- Players experiencing this issue:
- 632
- Resolution Expected:
- 28/Feb/2023
- First Reported:
- 27/May/2022
When I try to complete the goals of the mini-event, my progress is not being credited to the mini-event statistics - Write us back at support@g5e.com and provide more details on the issue along with your G5 Friends login.
- Status:
- Working on a Fix
- Players experiencing this issue:
- 1100
- Resolution Expected:
- 28/Feb/2023
- First Reported:
- 19/Jun/2021