Support

My game progress was reset after updating the app to the 1.54.5401 version - Contact our Support Team at support@g5e.com and provide more details on the issue, as well as your G5 Friends Login and IDFA number. After that, please don't launch the game until our support specialists notify you.

Status:
Investigating
Players experiencing this issue:
24
Resolution Expected:
07/Feb/2023
First Reported:
04/Feb/2023

Fixed - The download of the new 1.54.5400 game update is stuck at 98% - We’re happy to report that we’ve fixed this issue in the new 1.54.5401 update of the Hidden City game, which is now available for download at your preferred app store.

Status:
Fixed
Players experiencing this issue:
310
Resolution Expected:
01/Feb/2023
First Reported:
31/Jan/2023

Mini-event hasn't appeared in my game - Write us back at support@g5e.com and provide more details on the issue along with your G5 Friends login.

Status:
Investigating
Players experiencing this issue:
528
Resolution Expected:
28/Feb/2023
First Reported:
09/Nov/2022

I updated my game and get the “Content is in download queue” error - Try to free about 3 GB of storage on your device and check your Internet connection. If the issue persists, write us back at support@g5e.com and provide more details on the issue and your G5 Friends login.

Status:
Investigating
Players experiencing this issue:
632
Resolution Expected:
28/Feb/2023
First Reported:
27/May/2022

When I try to complete the goals of the mini-event, my progress is not being credited to the mini-event statistics - Write us back at support@g5e.com and provide more details on the issue along with your G5 Friends login.

Status:
Working on a Fix
Players experiencing this issue:
1100
Resolution Expected:
28/Feb/2023
First Reported:
19/Jun/2021
Detailed Game FAQ My issue is not listed. Create a new ticket.
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