Support

The amount of rubies has suddenly increased in my game - Write us back at support@g5e.com and provide more details on the issue along with your G5 Friends login.

Status:
Investigating
Players experiencing this issue:
7
Resolution Expected:
05/Apr/2023
First Reported:
29/Mar/2023

I haven't received my in-game purchase made at the Microsoft Store - The problem is not stemming from the game application itself, but rather an issue on the Microsoft side. Per their request, please contact the Microsoft Store Support Team (https://support.xbox.com/en-US/contact-us) directly to have the matter resolved.

Status:
Investigating
Players experiencing this issue:
30
Resolution Expected:
03/Apr/2023
First Reported:
19/Mar/2023

Completed quests are not counted in the event progress after the 1.54.5403 update - We’ve fixed this issue in the upcoming 1.55.5500 update of Hidden City, which will be released soon. We will keep you updated via our help desk.

Status:
Working on a Fix
Players experiencing this issue:
296
Resolution Expected:
20/Apr/2023
First Reported:
23/Feb/2023

My game progress was reset - Contact our Support Team at support@g5e.com and provide more details on the issue, as well as your G5 Friends Login and IDFA number. After that, please don't launch the game until our support specialists notify you.

Status:
Investigating
Players experiencing this issue:
228
Resolution Expected:
20/Apr/2023
First Reported:
04/Feb/2023

Mini-event hasn't appeared in my game - Write us back at support@g5e.com and provide more details on the issue along with your G5 Friends login.

Status:
Investigating
Players experiencing this issue:
722
Resolution Expected:
20/Apr/2023
First Reported:
09/Nov/2022

I updated my game and get the “Content is in download queue” error - Try to free about 3 GB of storage on your device and check your Internet connection. If the issue persists, write us back at support@g5e.com and provide more details on the issue and your G5 Friends login.

Status:
Investigating
Players experiencing this issue:
730
Resolution Expected:
20/Apr/2023
First Reported:
27/May/2022

When I try to complete the goals of the mini-event, my progress is not being credited to the mini-event statistics - Write us back at support@g5e.com and provide more details on the issue along with your G5 Friends login.

Status:
Working on a Fix
Players experiencing this issue:
1325
Resolution Expected:
20/Apr/2023
First Reported:
19/Jun/2021
Detailed Game FAQ My issue is not listed. Create a new ticket.

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