Hidden City®: Hidden Objects & Pictures
Please review the known issues below and mark all of the issues that you are currently experiencing. If your issue is not listed, please use the button at the bottom of the list to create a new support ticket.
The amount of rubies has suddenly increased in my game - Write us back at support@g5e.com and provide more details on the issue along with your G5 Friends login.
- Status:
- Investigating
- Players experiencing this issue:
- 7
- Resolution Expected:
- 05/Apr/2023
- First Reported:
- 29/Mar/2023
I haven't received my in-game purchase made at the Microsoft Store - The problem is not stemming from the game application itself, but rather an issue on the Microsoft side. Per their request, please contact the Microsoft Store Support Team (https://support.xbox.com/en-US/contact-us) directly to have the matter resolved.
- Status:
- Investigating
- Players experiencing this issue:
- 30
- Resolution Expected:
- 03/Apr/2023
- First Reported:
- 19/Mar/2023
Completed quests are not counted in the event progress after the 1.54.5403 update - We’ve fixed this issue in the upcoming 1.55.5500 update of Hidden City, which will be released soon. We will keep you updated via our help desk.
- Status:
- Working on a Fix
- Players experiencing this issue:
- 296
- Resolution Expected:
- 20/Apr/2023
- First Reported:
- 23/Feb/2023
My game progress was reset - Contact our Support Team at support@g5e.com and provide more details on the issue, as well as your G5 Friends Login and IDFA number. After that, please don't launch the game until our support specialists notify you.
- Status:
- Investigating
- Players experiencing this issue:
- 228
- Resolution Expected:
- 20/Apr/2023
- First Reported:
- 04/Feb/2023
Mini-event hasn't appeared in my game - Write us back at support@g5e.com and provide more details on the issue along with your G5 Friends login.
- Status:
- Investigating
- Players experiencing this issue:
- 722
- Resolution Expected:
- 20/Apr/2023
- First Reported:
- 09/Nov/2022
I updated my game and get the “Content is in download queue” error - Try to free about 3 GB of storage on your device and check your Internet connection. If the issue persists, write us back at support@g5e.com and provide more details on the issue and your G5 Friends login.
- Status:
- Investigating
- Players experiencing this issue:
- 730
- Resolution Expected:
- 20/Apr/2023
- First Reported:
- 27/May/2022
When I try to complete the goals of the mini-event, my progress is not being credited to the mini-event statistics - Write us back at support@g5e.com and provide more details on the issue along with your G5 Friends login.
- Status:
- Working on a Fix
- Players experiencing this issue:
- 1325
- Resolution Expected:
- 20/Apr/2023
- First Reported:
- 19/Jun/2021