Hidden City®: Hidden Objects & Pictures
Please review the known issues below and mark all of the issues that you are currently experiencing. If your issue is not listed, please use the button at the bottom of the list to create a new support ticket.
After the new 1.48.4800 update, my game freezes when I when try to enter locations in Reflections of the Past mode. - Write us back at support@g5e.com and provide more details on the issue along with your G5 Friends login.
- Status:
- Investigating
- Players experiencing this issue:
- 24
- Resolution Expected:
- 23/Jun/2022
- First Reported:
- 27/May/2022
I can't update my game. - Write us back at support@g5e.com and provide more details on the issue along with your G5 Friends login, your country, and a screenshot depicting the issue.
- Status:
- Investigating
- Players experiencing this issue:
- 283
- Resolution Expected:
- 23/Jun/2022
- First Reported:
- 30/Apr/2022
My game crashes during the investigation of the location in the Invisible Ink mode or when the anomaly is active - Write us back at support@g5e.com and provide more details on the issue including your G5 Friends login and a short video capturing the issue.
- Status:
- Investigating
- Players experiencing this issue:
- 68
- Resolution Expected:
- 23/Jun/2022
- First Reported:
- 08/Apr/2022
I haven't received my purchase - Write us back at support@g5e.com and provide more details on the issue along with your G5 Friends login.
- Status:
- Investigating
- Players experiencing this issue:
- 129
- Resolution Expected:
- 23/Jun/2022
- First Reported:
- 20/Jan/2022
I do not receive rewards for completing Snowy Cat's mini-game - Contact us back via the Send Feedback option in the G5 Friends menu specifying the date when the issue occurred.
- Status:
- Investigating
- Players experiencing this issue:
- 112
- Resolution Expected:
- 23/Jun/2022
- First Reported:
- 08/Oct/2021
My progress in Detective Contest has been reset - Contact us back via the Send Feedback option in the G5 Friends menu specifying the date when the issue occurred.
- Status:
- Investigating
- Players experiencing this issue:
- 134
- Resolution Expected:
- 23/Jun/2022
- First Reported:
- 30/Aug/2021
I have not received a reward for the Detective Contest I won - Contact us back via the Send Feedback option in the G5 Friends menu specifying the date when the issue occurred.
- Status:
- Investigating
- Players experiencing this issue:
- 168
- Resolution Expected:
- 23/Jun/2022
- First Reported:
- 16/Aug/2021
When I try to complete the goals of the mini-event, my progress is not being credited to the mini-event statistics - Contact us back via the Send Feedback option in the G5 Friends menu specifying the date when the issue occurred.
- Status:
- Investigating
- Players experiencing this issue:
- 426
- Resolution Expected:
- 23/Jun/2022
- First Reported:
- 19/Jun/2021