Hidden City®: Hidden Objects & Pictures
Please review the known issues below and mark all of the issues that you are currently experiencing. If your issue is not listed, please use the button at the bottom of the list to create a new support ticket.
Fixed - I'm getting an error when trying to log into my G5 Friends account - This was a temporary issue that has been isolated and fixed. Please make sure you have a stable internet connection and launch the game. You will need to restart the app to ensure optimal performance.
- Status:
- Fixed
- Players experiencing this issue:
- 69
- Resolution Expected:
- 19/Sep/2023
- First Reported:
- 15/Sep/2023
Fixed - My game freezes on the Artifact Hunt pop-up window and I can not claim my rewards. - We are happy to report that we’ve fixed this issue. Please visit your app store to download the 1.62.6202 update with the fix. If the problem persists after updating your game app, please let us know.
- Status:
- Fixed
- Players experiencing this issue:
- 261
- Resolution Expected:
- 13/Sep/2023
- First Reported:
- 11/Sep/2023
My game progress was reset - Contact our Support Team at support@g5e.com and provide more details on the issue, as well as your G5 Friends Login and IDFA number. After that, please don't launch the game until our support specialists notify you.
- Status:
- Investigating
- Players experiencing this issue:
- 1035
- Resolution Expected:
- 09/Oct/2023
- First Reported:
- 04/Feb/2023
I updated my game and get the “Content is in download queue” error - Try to free about 3 GB of storage on your device and check your Internet connection. If the issue persists, write us back at support@g5e.com and provide more details on the issue and your G5 Friends login.
- Status:
- Investigating
- Players experiencing this issue:
- 1227
- Resolution Expected:
- 09/Oct/2023
- First Reported:
- 27/May/2022