Support

Updated Invisible Ink Mode - We reduced the number of items to be found within 60 seconds in this mode to make it more dynamic and exciting.

Status:
Fixed
Players experiencing this issue:
31
Resolution Expected:
Expected behavior
First Reported:
20/Jun/2021

In the latest 1.41.4100 update when playing mini-games, certain cells don't get filled in and the game freezes.

Status:
Working on a Fix
Players experiencing this issue:
148
Resolution Expected:
10/Aug/2021
First Reported:
30/Apr/2021

When I try to complete the goals of the mini-event, my progress is not being credited to the mini-event statistics.

Status:
Investigating
Players experiencing this issue:
46
Resolution Expected:
10/Aug/2021
First Reported:
19/Jun/2021

The button to post achievements to Facebook doesn't work.

Status:
Investigating
Players experiencing this issue:
14
Resolution Expected:
10/Aug/2021
First Reported:
13/Jan/2021

The Golden Hounds for competing daily task 'The Stakes are High' do not appear in the game - We are already investigating the cause of the issue and would appreciate your help. Please contact our support team and provide your details - this can be done by the Send Feedback button in the G5 Friends menu.

Status:
Investigating
Players experiencing this issue:
6
Resolution Expected:
10/Aug/2021
First Reported:
28/Jul/2021
Detailed Game FAQ My issue is not listed. Create a new ticket.
Sorry for interrupting, but there is something we need to tell you...

We have updated our Privacy Policy and Terms of Service to reflect recent additions to our services and changes in the law. By clicking the “Accept” button, or otherwise continuing to use the Site, you consent to G5’s use of cookies and to the terms of our Privacy Policy and Terms of Service. To find out more .

This website uses cookies to maximize your experience and help us to understand how we can improve it. Cookies are text files containing small amounts of data which are downloaded to your computer, or other device, when you visit a website. Cookies allow us to recognize your computer and improve your experience on our website. Some cookies are also necessary for the technical operation of our website. Please read our Privacy Policy and Terms of Service which provides important information about the cookies we use, how we use them and how they can be deleted. Please remember that deleting cookies may affect your experience of our website.