Jewels of Egypt®: Match 3 Games
Please review the known issues below and mark all of the issues that you are currently experiencing. If your issue is not listed, please use the button at the bottom of the list to create a new support ticket.
Fixed - When trying to send gifts to my friends, I get a message saying I can only send one gift per day regardless of how many friends I have sent gifts to - Our Technical Team has isolated the cause of this problem and fixed it. The problem should not reoccur. To apply the fix to your game, make sure you have a stable internet connection and launch the app.
- Status:
- Fixed
- Players experiencing this issue:
- 35
- Resolution Expected:
- 01/Jun/2023
- First Reported:
- 31/May/2023
Fixed - I'm getting an error saying I'm not connected to the Internet when I try to get the G5 Friends menu or when I try to make a purchase at the Microsoft Store - This was a temporary issue that has been isolated and fixed. Please make sure you have a stable internet connection and launch the game. You will need to restart the app to ensure optimal performance. If the issue persists, please get back to us at support@g5e.com and specify the error message you receive, as well as where it appears.
- Status:
- Fixed
- Players experiencing this issue:
- 13
- Resolution Expected:
- 10/Jun/2023
- First Reported:
- 09/Jun/2023