Support

Fixed - When trying to send gifts to my friends, I get a message saying I can only send one gift per day regardless of how many friends I have sent gifts to - Our Technical Team has isolated the cause of this problem and fixed it. The problem should not reoccur. To apply the fix to your game, make sure you have a stable internet connection and launch the app.

Status:
Fixed
Players experiencing this issue:
35
Resolution Expected:
01/Jun/2023
First Reported:
31/May/2023

Fixed - I'm getting an error saying I'm not connected to the Internet when I try to get the G5 Friends menu or when I try to make a purchase at the Microsoft Store - This was a temporary issue that has been isolated and fixed. Please make sure you have a stable internet connection and launch the game. You will need to restart the app to ensure optimal performance. If the issue persists, please get back to us at support@g5e.com and specify the error message you receive, as well as where it appears.

Status:
Fixed
Players experiencing this issue:
13
Resolution Expected:
10/Jun/2023
First Reported:
09/Jun/2023
Detailed Game FAQ My issue is not listed. Create a new ticket.

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