Jewels of Rome®・Building Empire
Please review the known issues below and mark all of the issues that you are currently experiencing. If your issue is not listed, please use the button at the bottom of the list to create a new support ticket.
I haven't received my in-game purchase made at the Microsoft Store - Please note that based on your description of the issue, the problem is not stemming from the game application itself, but rather an issue on the Microsoft side. Per their request, please contact the Microsoft Store Support Team (https://support.xbox.com/en-US/contact-us) directly to have the matter resolved.
- Status:
- Investigating
- Players experiencing this issue:
- 26
- Resolution Expected:
- 03/Apr/2023
- First Reported:
- 19/Mar/2023
My game doesn't launch after the 1.24.2400 update - Make sure you remember your G5 Friends login and password and try reinstalling the app as a temporary solution. If the issue persists, write us back at support@g5e.com.
- Status:
- Investigating
- Players experiencing this issue:
- 1681
- Resolution Expected:
- 01/Apr/2023
- First Reported:
- 28/May/2021