Support

I can no longer watch ads to receive free gems in the game.

Status:
Working on a Fix
Players experiencing this issue:
177
Resolution Expected:
01/Nov/2021
First Reported:
29/Jul/2021

My game doesn't launch after the 1.24.2400 update - Make sure you remember your G5 Friends login and password and try reinstalling the app as a temporary solution.

Status:
Investigating
Players experiencing this issue:
576
Resolution Expected:
01/Nov/2021
First Reported:
28/May/2021

After the 1.28.2800 update, my game often crashes in the middle of playing a location - Сontact us back via the Send Feedback option in the G5 Friends menu specifying the location and its rank as well as the quest you were working on when the issue occurred.

Status:
Investigating
Players experiencing this issue:
139
Resolution Expected:
01/Nov/2021
First Reported:
03/Oct/2021

I get an error message trying to install the update from G5 Store. - Please try rebooting your PC as a workaround solution. If this doesn't help, contact our Support Team at support@g5e.com specifying the error code you get and the number of the Windows version you are running.

Status:
Investigating
Players experiencing this issue:
88
Resolution Expected:
01/Nov/2021
First Reported:
15/Sep/2021
Detailed Game FAQ My issue is not listed. Create a new ticket.
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