Jewels of Rome®・Building Empire
Please review the known issues below and mark all of the issues that you are currently experiencing. If your issue is not listed, please use the button at the bottom of the list to create a new support ticket.
I don't get free rubies after watching video ads.
- Status:
- Working on a Fix
- Players experiencing this issue:
- 118
- Resolution Expected:
- 01/Jul/2022
- First Reported:
- 03/Mar/2022
After the 1.28.2800 update, my game often crashes in the middle of playing a location - Сontact us back via the Send Feedback option in the G5 Friends menu specifying the location and its rank as well as the quest you were working on when the issue occurred.
- Status:
- Investigating
- Players experiencing this issue:
- 372
- Resolution Expected:
- 01/Jul/2022
- First Reported:
- 03/Oct/2021
I get an error message trying to install the update from G5 Store. - Please try rebooting your PC as a workaround solution. If this doesn't help, contact our Support Team at support@g5e.com specifying the error code you get and the number of the Windows version you are running.
- Status:
- Investigating
- Players experiencing this issue:
- 335
- Resolution Expected:
- 01/Jul/2022
- First Reported:
- 15/Sep/2021
My game doesn't launch after the 1.24.2400 update - Make sure you remember your G5 Friends login and password and try reinstalling the app as a temporary solution.
- Status:
- Investigating
- Players experiencing this issue:
- 772
- Resolution Expected:
- 01/Jul/2022
- First Reported:
- 28/May/2021