Jewels of the Wild West®: Gems puzzles & Diamond quests
Please review the known issues below and mark all of the issues that you are currently experiencing. If your issue is not listed, please use the button at the bottom of the list to create a new support ticket.
Fixed - When trying to send gifts to my friends, I get a message saying I can only send one gift per day regardless of how many friends I have sent gifts to - Our Technical Team has isolated the cause of this problem and fixed it. The problem should not reoccur. To apply the fix to your game, make sure you have a stable internet connection and launch the app.
- Status:
- Fixed
- Players experiencing this issue:
- 23
- Resolution Expected:
- 01/Jun/2023
- First Reported:
- 31/May/2023
I'm getting an error saying I'm not connected to the Internet when I try to get the G5 Friends menu or when I try to make a purchase at the Microsoft Store - Write us back at support@g5e.com and include the following details: your Player Login, IDFA number, and your country, Also, let us know if you get any error messages and experience the same issue with any non-G5 games. These details will help us investigate the issue quickly.
- Status:
- Investigating
- Players experiencing this issue:
- 8
- Resolution Expected:
- 16/Jun/2023
- First Reported:
- 09/Jun/2023