Sherlock・Hidden Object・Match 3
Please review the known issues below and mark all of the issues that you are currently experiencing. If your issue is not listed, please use the button at the bottom of the list to create a new support ticket.
I haven't received my in-game purchase made at the Microsoft Store - Try restarting your device. If the issue persists, email us at support@g5e.com and provide more details on the issue, as well as your receipt and G5 Friends login. Also, make sure to report the issue to Microsoft, as it seems the problem is on their side. Alternatively, you can play at G5 Store in the meantime.
- Status:
- Investigating
- Players experiencing this issue:
- 19
- Resolution Expected:
- 26/Mar/2023
- First Reported:
- 19/Mar/2023
Fixed - After the 1.29.2902 update, the game freezes when opening the basket of gifts - To apply the fix, update the app to the latest 1.29.2903 version using your preferred store.
- Status:
- Fixed
- Players experiencing this issue:
- 33
- Resolution Expected:
- 22/Mar/2023
- First Reported:
- 14/Mar/2023