Support

Fixed - I'm getting an error saying I'm not connected to the Internet when I try to get the G5 Friends menu or when I try to make a purchase at the Microsoft Store - This was a temporary issue that has been isolated and fixed. Please make sure you have a stable internet connection and launch the game. You will need to restart the app to ensure optimal performance.If the issue persists, please get back to us at support@g5e.com and specify the error message you receive, as well as where it appears.

Status:
Fixed
Players experiencing this issue:
6
Resolution Expected:
10/Jun/2023
First Reported:
09/Jun/2023

Fixed - I haven't received my in-game purchase made at the Microsoft Store - Microsoft Store has resolved the issue you recently experienced with in-app purchases. Now you should be able to make in-game purchases, and they should be delivered to your game correctly. If you find that the problem persists, please contact the Microsoft Store Support Team directly.

Status:
Fixed
Players experiencing this issue:
17
Resolution Expected:
07/Jun/2023
First Reported:
05/Jun/2023

Fixed - My game progress was lost after updating the game to the latest 1.32.3200 version - Our Technical Team has fixed this problem in the newest 1.32.3204 update. To restore your game progress manually, contact our Support Team at support@g5e.com and provide your G5 Friends Login and IDFA number. After that, please don't launch the game until our support specialists notify you.

Status:
Fixed
Players experiencing this issue:
465
Resolution Expected:
23/May/2023
First Reported:
22/May/2023
Detailed Game FAQ My issue is not listed. Create a new ticket.

Sorry for interrupting, but there is something we need to tell you...

We have updated our Privacy Policy and Terms of Service to reflect recent additions to our services and changes in the law. By clicking the “Accept” button, or otherwise continuing to use the Site, you consent to G5’s use of cookies and to the terms of our Privacy Policy and Terms of Service. To find out more .

This website uses cookies to maximize your experience and help us to understand how we can improve it. Cookies are text files containing small amounts of data which are downloaded to your computer, or other device, when you visit a website. Cookies allow us to recognize your computer and improve your experience on our website. Some cookies are also necessary for the technical operation of our website. Please read our Privacy Policy and Terms of Service which provides important information about the cookies we use, how we use them and how they can be deleted. Please remember that deleting cookies may affect your experience of our website.