Support

Fixed - When trying to download the latest update on my PC, I receive an error message - Our Technical Team has already fixed the issue. Please make sure you have a stable Internet connection and launch the app.

Status:
Fixed
Players experiencing this issue:
26
Resolution Expected:
14/Jan/2022
First Reported:
11/Jan/2022

The game crashes while playing.

Status:
Investigating
Players experiencing this issue:
612
Resolution Expected:
03/Feb/2022
First Reported:
01/Mar/2021

The video ads to get free rubies don't load in my game after the 1.13.1300 update - Сontact us back via the Send Feedback option in the G5 Friends menu specifying the date and time when the issue occurred.

Status:
Investigating
Players experiencing this issue:
68
Resolution Expected:
03/Feb/2022
First Reported:
13/Nov/2021
Detailed Game FAQ My issue is not listed. Create a new ticket.
Sorry for interrupting, but there is something we need to tell you...

We have updated our Privacy Policy and Terms of Service to reflect recent additions to our services and changes in the law. By clicking the “Accept” button, or otherwise continuing to use the Site, you consent to G5’s use of cookies and to the terms of our Privacy Policy and Terms of Service. To find out more .

This website uses cookies to maximize your experience and help us to understand how we can improve it. Cookies are text files containing small amounts of data which are downloaded to your computer, or other device, when you visit a website. Cookies allow us to recognize your computer and improve your experience on our website. Some cookies are also necessary for the technical operation of our website. Please read our Privacy Policy and Terms of Service which provides important information about the cookies we use, how we use them and how they can be deleted. Please remember that deleting cookies may affect your experience of our website.