Sherlock・Hidden Object・Match 3
Please review the known issues below and mark all of the issues that you are currently experiencing. If your issue is not listed, please use the button at the bottom of the list to create a new support ticket.
Fixed - I'm getting an error saying I'm not connected to the Internet when I try to get the G5 Friends menu or when I try to make a purchase at the Microsoft Store - This was a temporary issue that has been isolated and fixed. Please make sure you have a stable internet connection and launch the game. You will need to restart the app to ensure optimal performance.If the issue persists, please get back to us at support@g5e.com and specify the error message you receive, as well as where it appears.
- Status:
- Fixed
- Players experiencing this issue:
- 6
- Resolution Expected:
- 10/Jun/2023
- First Reported:
- 09/Jun/2023
Fixed - I haven't received my in-game purchase made at the Microsoft Store - Microsoft Store has resolved the issue you recently experienced with in-app purchases. Now you should be able to make in-game purchases, and they should be delivered to your game correctly. If you find that the problem persists, please contact the Microsoft Store Support Team directly.
- Status:
- Fixed
- Players experiencing this issue:
- 17
- Resolution Expected:
- 07/Jun/2023
- First Reported:
- 05/Jun/2023
Fixed - My game progress was lost after updating the game to the latest 1.32.3200 version - Our Technical Team has fixed this problem in the newest 1.32.3204 update. To restore your game progress manually, contact our Support Team at support@g5e.com and provide your G5 Friends Login and IDFA number. After that, please don't launch the game until our support specialists notify you.
- Status:
- Fixed
- Players experiencing this issue:
- 465
- Resolution Expected:
- 23/May/2023
- First Reported:
- 22/May/2023