iPhone/iPod Touch Troubleshooting Q&A



Kaptain Brawe: A Brawe New World

I want to listen to my own music during play on my iPod Touch. What should I do in this case?

You can do it in the following way:

  1. On the Home screen, locate and tap the icon “Music”.
  2. Choose the preferable music track.
  3. Press the Home button.
  4. On the Home screen, tap on G5’s game you would like to play.

 

I want to listen to my own music during play on my iPhone. What should I do in this case?

You can do it in the following way:

  1. On the Home screen, locate and tap the icon “iPod”.
  2. Choose the preferable music track.
  3. Press the Home button.
  4. On the Home screen, tap on G5’s game you would like to play.
I unlocked the full adventure but after syncing my device to iTunes the game asked me to purchase the in-app once again. What am I supposed to do?

App Store memorizes the purchase of the in-app as well as the purchase of the application. If you wish to install the full version of the application on a new device, reinstall the application etc., remember that iTunes will recognize the application without in-app purchases. All you need to do is to unlock the full adventure on your device once again.

If you have already purchased the in-app, you can always unlock the full adventure from the same account for free.

You can do it in the following way:

  1. Install the application.
  2. Launch the game on your device.
  3. In the Main menu of the game tap on "Upgrade Now", then "Buy Now". If you have already bought the full game unlock, iTunes knows it and will offer you to download it again for free. Right after you have tapped on the "Buy" button, you will see the notification: "You've already purchased this. Tap "OK" to download it again for free".
  4. Tap "OK". Wait until you see the notification: "Thank you. Your purchase was successful."
I was charged twice. What should I do?

Please, be informed that once you have purchased the full unlock of the application, all subsequent unlocks after that should be done for free. For any kind of replacing/payment issue, you should contact Apple Support directly http://www.apple.com/support/itunes/contact.html?form=account&topic=iTunes%20Store%20Account%20and%20Billing&subtopic=Create%20Account and fill in the form there, as this issue is out of control of G5 Entertainment.

I cannot post my achievements to Facebook. What should I do?

When posting an achievement, you should leave a comment or fill in a couple of words in "What´s on your mind" box. After that the achievement should be posted to your wall.
Apparently, Facebook is experiencing some problems at the moment. Hopefully, this issue will be resolved soon and you will be able to post your achievements again. We will keep you up-to-date on any new information on this issue. You can get more details contacting Facebook Help Center support specialists.
Sorry for the inconvenience.

I want to switch to another language in the game on my iPhone/iPod Touch. How can I do it?

You can do it in the following way:

  1. On the Home screen, locate and tap the icon with an image of a gear (“Settings”).
  2. The Settings screen will appear. In the menu at the bottom you will see a subsection with the settings of the apps installed on your device. Tap on G5’s game which language you would like to change.
  3. On the right side select the option “Language”.
  4. On the next screen, select the language that you want the game to use. The option “Auto” is selected by default and makes the game use the system language set on your device.
I cannot download the game I purchased from my iPhone/iPod Touch. It keeps me waiting for a long, but without any result. What should I do in this case?

Sometimes it takes longer than usually for the game to be downloaded, so you need to wait for a while. You can also try to restart iTunes or reinstall the application using your PC. You can reinstall the application in the following way:

  1. Start iTunes.
  2. Go to iTunes Store.
  3. Sign in with the same account you used to purchase the game.
  4. Find the game page in iTunes, press “Buy”. If you purchased this game previously, iTunes knows it and will offer you to re-download the game for free.
  5. Press “Yes”, download will start.
  6. Sync once the game is downloaded.

In case you still cannot download the application, you need to contact Apple Support (http://www.apple.com/support/) as the problem is not likely caused by the application and should be forwarded to the App Store Support which is in charge of suchlike issues.
The game doesn’t run after installation or shuts down during play. What am I to do?

To ensure optimal performance of the game, it is recommended that you restart your device after installing a new application. To restart your device, press and hold both Home and Power buttons for about 10 seconds until the device restarts.

I purchased the game but with recent Sync the game has vanished from my iPhone (or iPod touch). How can I restore it?

Start iTunes, go to iTunes Store, sign in with the same account you used to purchase the game. Find the game page in iTunes. Press “Buy”. If you purchased this game previously iTunes knows it and will offer you to re-download the game for free. Press “Yes”, download will start. Sync once the game is downloaded.

I cannot download the game I purchased from my PC. It keeps me waiting for a long, but without any result. What should I do in this case?

Sometimes it takes longer than usually for the game to be downloaded, so you need to wait for a while. You can also try to restart iTunes or reinstall the application using your PC. You can reinstall the application in the following way:

  1. Start iTunes.
  2. Go to iTunes Store.
  3. Sign in with the same account you used to purchase the game.
  4. Choose the option “Downloads”.
  5. Delete the current loading.
  6. Find the game page in iTunes, press “Buy”. If you purchased this game previously, iTunes knows it and will offer you to re-download the game for free.
  7. Press “Yes”, download will start.
  8. Sync once the game is downloaded.

In case you still cannot download the application, you need to contact Apple Support (http://www.apple.com/support/) as the problem is not likely caused by the application and should be forwarded to the App Store Support which is in charge of suchlike issues.

You can use the Kaptain Brawe Walkthrough if you encounter any other difficulties during play.

Mazslow Ship - INTRO

HINTS
COCKPIT
KITCHEN
CARGO HOLD
ENGINE ROOM
KITCHEN
COCKPIT
CARGO HOLD

Jama Spacea

HINTS
CROSSROADS
SWAMP BRIDGE
MOTEL
PARK
MOTEL
KITCHEN
MOTEL
MAP
CAVE
CLEARING
CROSSROADS
WINDMILL
MOTEL
PARK
CEMETARY
CAVE
PARK
CEMETARY
CAVE
WINDMILL INTERIOR
PARK
SAFE
DAM
CRASHSITE
Police Station Exterior
Police Station Interior

Ship Interior

HINTS
COCKPIT
ENGINE ROOM
COCKPIT

Schminkell 7

IN FRONT of CAVE
CAVE ENTRANCE / BRIDGE
DNA REPLICATOR
STORAGE ROOM
SAUCER ROOM
COMPUTER ROOM
STORAGE ROOM
SAUCER ROOM
STORAGE ROOM
REPLICATOR ROOM
COMPUTER ROOM
REPLICATOR ROOM
STORAGE ROOM
SAUCER ROOM
COMPUTER ROOM
SAUCER ROOM

Planet Varion

HINTS
LANDING SITE
BARRIER SCENE
ELEVATOR ROOM
RIGHT CORRIDOR
LANDING BAY
LANDING SITE
IN FRONT OF WAREHOUSE
BARRIER SCENE
MAZSLOW KITCHEN
RIGHT CORRIDOR
LEFT CORRIDOR
BARRIER SCENE
LANDING SITE
WAREHOUSE
WAREHOUSE
WAREHOUSE
SEWERS
LEFT CORRIDOR
PRISON
LEFT CORRIDOR
SEWERS
PRISON

Back on the Ship

KITCHEN

Schminkell 7

HINTS
DNA REPLICATOR

If the problem persists, contact us using the form on the support page.


Fix-it-up: World Tour

I want to listen to my own music during play on my iPod Touch. What should I do in this case?

You can do it in the following way:

  1. On the Home screen, locate and tap the icon “Music”.
  2. Choose the preferable music track.
  3. Press the Home button.
  4. On the Home screen, tap on G5’s game you would like to play.

 

I want to listen to my own music during play on my iPhone. What should I do in this case?

You can do it in the following way:

  1. On the Home screen, locate and tap the icon “iPod”.
  2. Choose the preferable music track.
  3. Press the Home button.
  4. On the Home screen, tap on G5’s game you would like to play.
I unlocked the full adventure but after syncing my device to iTunes the game asked me to purchase the in-app once again. What am I supposed to do?

App Store memorizes the purchase of the in-app as well as the purchase of the application. If you wish to install the full version of the application on a new device, reinstall the application etc., remember that iTunes will recognize the application without in-app purchases. All you need to do is to unlock the full adventure on your device once again.

If you have already purchased the in-app, you can always unlock the full adventure from the same account for free.

You can do it in the following way:

  1. Install the application.
  2. Launch the game on your device.
  3. In the Main menu of the game tap on "Upgrade Now", then "Buy Now". If you have already bought the full game unlock, iTunes knows it and will offer you to download it again for free. Right after you have tapped on the "Buy" button, you will see the notification: "You've already purchased this. Tap "OK" to download it again for free".
  4. Tap "OK". Wait until you see the notification: "Thank you. Your purchase was successful."
I was charged twice. What should I do?

Please, be informed that once you have purchased the full unlock of the application, all subsequent unlocks after that should be done for free. For any kind of replacing/payment issue, you should contact

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